The Tollcross Community Hub is a big successNews

Posted by Philippa Faulkner Thu, August 03, 2017 16:39:55

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After 4 weeks, the Tollcross Community Hub, in partnership with Citizens Advice is proving to be a huge help to local people. Where previously residents had to travel across the city to get professional advice on things such as housing, benefit issues and employment, they can now access these services close to home. Organisations from around the Tollcross area are starting to refer people to Allan our Citizens Advice worker and feedback on the service so far has been positive.

The hub is located in the same place as a food bank and we are also finding that food bank clients are benefiting from being able to access information and advice at the same time as collecting their food. We are now working on getting better signage for the hub and more information about the services out into the local community.

We are currently exploring new partnerships with other local community organisations to see if there are other services we can provide in the Hub. If you know of a local service or group who would like to get involved in our work please get in touch on

AGM and members forumEvents

Posted by Philippa Faulkner Mon, June 19, 2017 17:16:08

Join us for the
Annual General Meeting and members forum.

6:00-7:00pm, Wed 12th July, Tollcross Community Centre.

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The AGM is your chance to hear about the network's current projects and influence plans for the year ahead. After the formal business of the meeting we will be facilitating and informal discussion about what's next for TCAN, especially how you would like us to further develop the Tollcross Community Hub in 2017/18. We hope you will be able to join us.

The AGM is also where members of TCAN choose the charity's trustees. We currently have several spaces on board. If you or someone you know might be interested in joining the board, please get in touch by Tuesday 11th July at We are particularly interested in hearing from people who have experience in fundraising.

Draft Agenda
  • *Formal business including the Chair and Treasurer's report
  • *Election and re-election of trustees
  • *Update about the Tollcross Community Hub
  • *What's next for TCAN?

TCAN needs your supportCommunity Hub

Posted by Philippa Faulkner Sat, June 03, 2017 11:52:49

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This week TCAN has launched a fundraising campaign to help us promote our new community advice service to local people.

We are really passionate about making this project work but we need help to make our vision a reality. Thing we would like to buy include: online advertising of the service, printed materials and leaflets to tell people more about our work, some on street signage and other materials for the launch of the service in July 2017.

Our crowdfunder page will be open for the next 6 weeks, if you would like to contribute you can do so here

The TCAN team

Introducing your new City Centre Councillors Democracy

Posted by Philippa Faulkner Thu, May 25, 2017 17:26:12

In the haze of another general election, it is easy to forget that Edinburgh held it's city council elections less than a month ago. Changes to constituency boundaries mean that many Tollcross residents have 4 new councillors. Over the next few months, TCAN will be talking to each of the people who represent you about our work and plans for our community hub. If you have questions you would like us to ask them, get in touch with us on or tweet us @TCAN_Edinburgh. In this blog we introduce each of the councillors and how you can contact them.

Karen Doran
Blog imageKaren Doran is your Labour councillor and has lived in Edinburgh all her life, some that time in Tollcross where she went to primary school. She was first elected as a councillor in 2012 after having worked as the office manager of a labour MP and MSP. The labour party pledged to deliver a breakfast club at every school who wanted one, increase funding for potholes and roads and make parking more flexible for residents

Karen's surgery times are: 5pm on the first Monday of each month in Edinburgh City Chambers. Her email is and she regularly tweets from @karendoran3

Claire Miller

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Claire is a newly elected Green Party councillor. Previously a Community Councillor, for New Town and Broughton, she has volunteered for groups such as the Edinburgh Old Town Development Trust who are about to open a new community centre. During the election Claire spoke about priorities such as housing and homelessness, green spaces and safer cycling in the city centre. Claire can be contacted at and @clairehimiller

Joanna Mowat

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Joanna Mowat is a Conservative Party councillor. She has been a councillor for a number of years previously in the city centre ward. In the election, the conservatives said their priorities would include: housing, improving roads and pavements and improving waste collection. like many of our politicians, Jo is a very keen tweeter. You can follow her views on all sorts of local issues @jomowat

Alasdair Rankin

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Alasdair is your SNP Councillor and was first elected in 2011. He is the Convener of the Finance and resource committee who are responsible for setting the budget of the council. The SNP manifesto promised to expand the amount of money which communities themselves decide how to spend, address congestion and build new affordable and social houses. Alasdair is available to contact at

Vacancy: TCAN board membersVolunteering

Posted by Philippa Faulkner Tue, April 25, 2017 10:42:56

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TCAN are looking for enthusiastic, pro-active individuals to join the Board of TCAN. We are particularly interested in recruiting people who have experience of fundraising or business development.

We arrange various events throughout the year, including the Winter Festival and Christmas Light’s switch on. Recently, we have organised ‘hustings’ for elections and an evening with the leader of the opposition at the Scottish Parliament.

We are a community organisation and strive to improve the lives of people living and working in Tollcross. To those ends, we are working hard to open our Community Hub on a more regular basis, with access to a Citizens Advice Bureau adviser, as part of our service.

If you join our board, you will have the opportunity to be part of an exciting and growing organisation, with an ability to influence and shape our future direction, to the betterment of the people of Tollcross.

If you think you have the skills and experience to make a valuable contribution to our work please email outlining how you think you could help us


The duties of a TCAN trustee are:

· To ensure that the organisation complies with its governing document, organisation law, and any other relevant legislation or regulations.

· To ensure that the organisation pursues its objectives as defined in its governing document

· To ensure the organisation applies its resources exclusively in pursuance of its objectives, i.e. the organisation must not spend money on activities which are not included in its own objectives, no matter how worthwhile or charitable those activities are

· To contribute actively to the board of trustees' role in giving firm strategic direction to the organisation, setting overall policy, defining goals, setting targets and evaluating performance against agreed targets

· To safeguard the good name and values of the organisation

· To represent the company at functions and meetings as appropriate

· To declare any conflict of interest while carrying out the duties of a trustee

· To be collectively responsible for the actions of the organisation and other trustees

· To ensure the effective and efficient administration of the organisation

· To abide by the equal opportunities policy

· To ensure the financial stability of the organisation

· To protect and manage the property of the organisation and to ensure the proper investment of the organisation's funds

· To make sure the organisation is properly insured against all reasonable liabilities

· To appoint and support the employees and monitor their performance

In addition to the above statutory duties of all trustees, each trustee should use any specific knowledge or experience they have to help the board of trustees reach sound decisions.

This will involve scrutinising board papers, leading discussions, focusing on key issues, and providing advice and guidance requested by the board on new initiatives, or other issues relevant to the area of, the organisation's work in which the trustee has special expertise:

· to attend meetings, and to read papers in advance of meetings

· to attend sub-committee meetings as appropriate

· to participate in other tasks as arise from time to time, such as interviewing new staff/volunteers, helping with fundraising

· to keep informed about the activities of the organisation and wider issues which affect its work


Each trustee must have:

· integrity

· a commitment to the organisation and its objectives

· an understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship

· a willingness to devote the necessary time and effort to their duties as a trustee

· strategic vision

· good, independent judgment

· an ability to think creatively

· willingness to speak their mind

· an ability to work effectively as a member of a team

The board of Trustees are looking for a range of skills and experience, including, but not limited to, the following areas:

· setting targets, monitoring and evaluating performance and programmes in commercial and non-profit organisations

· financial management and fundraising

· marketing and communications

· campaigning

· education and learning

The Trustee board seeks to maintain a membership that has a wide-ranging level of experience so that the Board as a whole has the skills and experience to draw upon in its governance and decision making roles. At your first meeting, you will be given the contact details of the other trustees in order that you may contact them independently. You will also be able to gain an insight into the specific skills and experience individual members have so that you can seek guidance from individual members if required.

Note that this is a ‘volunteer’ position and not a paid role.

Vacancy: Community Hub VolunteersVolunteering

Posted by Philippa Faulkner Sun, April 02, 2017 14:59:30

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In response to the needs of local people, TCAN is in the process of opening a community information and advice hub in Tollcross. Working with Citizen's Advice Edinburgh and a local foodbank we are going to be opening the Hub from Spring 2017 on Thursday mornings 10am-12pm at the shop in Central Halls Tollcross. People will be able to access to a Citizens Advice Bureau adviser, as part of our service.

We are currently recruiting volunteers to welcome people using the service. If you join want to be part of an exciting and growing organisation, with an ability to influence and shape our future direction, to the betterment of the people of Tollcross, then volunteer today.

Community Hub Volunteer: what is the the role?

• To welcome people to the Community Hub and sign post them to relevant services

• To act as an ambassador for TCAN

• To help identify local residents who may benefit from our services

• Keep up to date a library of local services, that may benefit visitors to the Hub

• Ensure the effective and efficient administration of the Hub

• Help shape TCAN services, by providing feedback to the Board from users of the Hub

What we are looking for?
• Good communication skills and ability to empathise with our clients and build trust with them is essential
•Excellent people skills and ability to be friendly and wellcoming to service users
• People who will respect the confidentiality of people visiting the service

• Knowledge of the local area would be helpful

How many hours do I need to volunteer?
• Someone who would be able to commit to volunteering at least one Thursday morning (10am-12pm) a month for a period of at least 6 months and attend relevant training sessions.

Whilst the role is predominantly volunteering at the Community Hub on Thursday morning’s, you will have the opportunity, if you would like, to volunteer in our wider activities, gaining experience in events management, communications and fundraising.

How do I express interest?
If you are interested or would like more information please send us a short email (of not more than 300 words) outlining how you think you could help us to

Vacancy: Comms and Social Media volunteerVolunteering

Posted by Philippa Faulkner Sun, April 02, 2017 12:41:00

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We have an exciting volunteering opportunity helping us develop our communications as we prepare to open a new community advice service in Tollcross. The role will work with TCAN volunteers and our partner organisations to promote our work, speak out about issues affecting local people and grow our membership base.

What could I be doing?
This is a list of possible activities. We are open to hearing from people who can help us with one or all of the tasks below.

*Writing content for the TCAN website including: interviews with local projects, news articles and blogs about issues affecting people in Tollcross
*Managing our social media accounts
*Helping coordinate promotional materials to advertise the work of TCAN
*Sending out the monthly TCAN e-newsletter
*Regularly checking the TCAN email account

What experience do I need?
*Good written and oral communication skills are essential.
*Some experience of preparing promotional materials and updating website content would be useful
*You will be a creative person with an interest in social media and lots of ideas about how we could grow our communications
*Interest and enthusiasm for the aims of TCAN are very important.
*Patience and ability to be work in a small team

What’s in it for me?

You will be part of a rapidly moving project which has the potential to deliver positive outcomes for people living and working in Tollcross. This role will have a lot of autonomy and you will have opportunities to put your own creative stamp on projects. If you are looking to build your CV this is the perfect role

How many hours do I need to volunteer?
Hours might vary but we would expect on average you will be volunteering about 2 hours a week. We also have a monthly committee minute meeting which we would like you to attend occasionally. However, if you have less time available or there are just parts of the role which interest you please do get in touch.

Ideally we are looking for somebody who will be able to volunteer for at least 6 months

How do I express an interest?

If you are interested please send a short email (of no more than 300 words) outlining how you think you could help us to

TCAN launches new volunteer driveVolunteering

Posted by Philippa Faulkner Sun, April 02, 2017 12:16:55

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It's the beginning of April and spring is definitely on the way. Finally the days are getting longer and we can all start to enjoy being out and about in our wonderful city. Here at TCAN, April is the beginning of our 2017 drive to find more volunteers keen to get involved in their local community.

Whether you are a dab hand at organising events, love to tweet, are able to lend a hand at our community advice hub or enjoy fundraising, we want to here from you. Over the next few days keep an eye on our new website to see the opportunities we have on offer.